As a company founded by and for military families, USAA has always been deeply committed to the veteran community. With nearly 25% of its workforce made up of veterans or military spouses, the financial services organization continues to stand out as a Top Veteran-Friendly Employer—not only for its hiring practices but for its thoughtful approach to transition support and professional development.
“At USAA, having employees with military skills and experience is essential to our mission,” said Christopher Flores, Assistant Vice President of Military Talent and Strategic Partnerships. “We serve the military and their families, and we prioritize hiring individuals who have firsthand experience with military life.”
That commitment goes well beyond recruitment. USAA’s Military Fellowship Program, in partnership with Hiring Our Heroes, is one of several pathways designed to help transitioning service members, military spouses and caregivers move seamlessly into civilian roles. In addition, USAA maintains strategic partnerships with organizations such as FourBlock, VetJobs and American Corporate Partners to provide targeted resources and networking opportunities.
For many veterans, one of the biggest challenges in post-service life is translating their military experiences into civilian qualifications. USAA’s dedicated veteran careers webpage helps bridge that gap, allowing job seekers to map their military occupational specialties directly to job openings. The company’s internal employee resource groups—VETNET and VETNET Spouse—also create safe spaces for peer support, mentorship and professional growth.
“Connecting veterans to a supportive community is crucial for their success,” said Flores. “These groups offer professional development, networking and business acumen, helping ease the transition into civilian work life.”
Veterans at USAA aren’t just employed—they are empowered. Their presence influences company culture in tangible ways, embedding values such as duty, leadership and resilience across departments. Whether contributing to cybersecurity, legal compliance or operations, these professionals bring a strategic mindset rooted in military service.
“No one understands the military experience better than those who have served,” Flores emphasized. “Their insights enrich our culture and contribute significantly to the success and resilience of our workplace.”
Flores also shared valuable advice for companies looking to enhance their veteran hiring and retention strategies. “Recognize and value the unique skills of veterans, such as leadership and problem-solving. Tailor hiring practices and offer mentorship programs to support a smoother transition,” he said.
To veterans exploring their next career move, USAA’s message is clear: Be proactive, get connected and know your worth.
“We encourage you to take advantage of DoD transition programs and engage with support organizations,” said Flores. “Prepare, seek mentorship, learn how to articulate your skills and be patient with the process.”
With a mission grounded in service and a workplace culture that values the military community, USAA remains a model for how companies can prioritize people—and especially veterans—above all else.
Read more articles for the Veteran Community here.
