Did you know that approximately 48 million Americans experience some degree of hearing loss? Communication is central to all aspects of daily living—including health care, socialization, education, and employment—but without the right assistive tools and technology to facilitate that communication, people with hearing loss often encounter significant barriers. Accessible communication technology is integral to removing these barriers and ensuring the best possible quality of life.
Under Title IV of the Americans with Disabilities Act (ADA), Americans who experience a hearing and/or speech disability have a right to access telecommunications services that is “functionally equivalent” to those relied upon by consumers without such disabilities. One such available service is Internet Protocol Captioned Telephone Service (IP CTS), or captioned telephone service, which is provided for at no cost to users through a program administered by the Federal Communications Commission.
When a person with hearing loss picks up a captioned telephone (or uses a mobile app offered by an official captioned telephone service provider) to make a call, the call is automatically routed through a call center. Once the call is received in the call center, everything the other party says is accurately captioned either through a combination of advanced automatic speech recognition (ASR) technology and a skilled transcriber, or by ASR technology only. The captions are then sent back to the captioned telephone service user’s phone or app in real-time. It’s a vital service that enables people with hearing loss to easily engage in conversations.
Robert Eugene Richardson, a Vietnam veteran and retired attorney who experiences significant hearing loss, has benefited immensely from access to captioned telephone service. “It was a game changer for me,” he shares. “I used it when I worked at legal jobs outside the courtroom. I use it to communicate with my children, and I use it to communicate with my friends and my doctors and other healthcare providers. I use it to stay engaged in my community. I may be retired from work, but not from life. I am still involved, and the ability to connect with people using the phone is critical to this.”
The Clear2Connect Coalition is dedicated to empowering all people with hearing loss to access the communication tools they need to thrive, just as Mr. Richardson does. Comprised of a range of disability, military, and veteran-serving organizations, our goal is to advocate for protecting the quality and accuracy of captioned telephone services so that anyone who needs them can benefit. We know how important it is for people with hearing loss to be able to connect with the people in the families, networks, and communities. Telephone captioning helps makes this connection happen.
For more information on how to access free captioned telephone service, to learn about Clear2Connect Coalition’s advocacy efforts, and to sign up for their updates, visit the Clear2Connect Coalition website or email them at: email@example.com.