Mark McMurray, 55, is no stranger to hard work and challenges. After serving in our country’s military for many years he decided to go the corporate route. He was a consultant to many large public corporations and small private businesses, both in house and as a management consultant. It was during those years spent consulting with small, branch-based businesses that he decided to open his own business, buying the Floor Coverings International of North Tampa franchise which opened in early 2017.
He chose Floor Coverings International after much due diligence. The 150 plus unit franchise based in Norcross, Georgia, offered many of the key elements McMurray was looking for.
“I liked the thought of providing a great product and bringing a mobile showroom filled with samples of 3,000 types of flooring to people’s homes. That’s great customer service and convenience. And I get to build a dedicated work team at the same time. That’s something that appealed to me from my military background,” said McMurray.
Having advised many business owners Mark offers his own advice to others looking for the same opportunity Mark found via a franchise model.
“The potential franchise you end up with should be something that you are naturally interested in; they should have the kind of model that fits your management/leadership style, be in the right territory, be affordable, and have a trustworthy and supportive franchisor and network, and the ability for you to build on its value. It’s not easy to find a suitable candidate with all those criteria! I had heard of Floor Coverings International during my previous career and had heard great things about the culture of the company.”
After years of moving around McMurray said he’s thrilled to have embraced Tampa for the past twelve years as his home and this mobile business has plenty of room for growth giving him the opportunity to work with his family too.
“I am thrilled that I get to be back at work with my wife, a CPA, and my father in law who is a general contractor. We are building something together along with my kids. That is very special to me. And this industry excites all of us and is always supplying us with new challenges. The rate of beautiful new products coming on to the market is exciting, and the colors and trends change over time. Luxury Vinyl Planking that is water resistant is growing in popularity and performs really well in Florida with the heat and humidity. It gives the look and feel of hardwood, and our customers are really loving it which is very exciting. Scraped hardwoods and reused woods are also coming out with some gorgeous new visuals, so there’s really a lot happening in the industry.”
Even through the Covid19 crisis, McMurray depended on the support team of his franchisor, Floor Coverings International to keep things going while following proper guidelines.
According to McMurray, “During the COVID-19 crisis, Floor Coverings International of North Tampa took all necessary precautions to ensure the safety of our customers and our employees. For In-Home Consultations, our employees were masked, gloved, wore booties, and disinfected all samples and items brought into our customers’ homes. We’ve also conducted “Virtual Appointments” with our customers to discuss their projects and look at samples together. Watching how things evolved and grew in the virtual space was most interesting, and we’re happy to work with our potential clients now however they feel most comfortable.
Our focus always has been providing excellent customer service, and it will remain so during this challenging time for our community. We primarily work with residential customers who are updating the look and feel of their home, and that seems to have continued during the time when everyone had been spending so much time at home. Homeowners are seeing their homes in a whole new light after the quarantine, and they are ready to make some exciting new changes when the time comes to get back to normal.”
ABOUT FLOOR COVERINGS INTERNATIONAL
Norcross, GA based Floor Coverings International which has ranked consistently as the #1 Mobile Flooring Franchise in North America by Entrepreneur Magazine. The 150 franchisees and their Design Associates offer a unique in-home experience with a mobile showroom that comes directly to the client’s door. More than 3000 flooring choices are available to view in the home with and along-side the existing decor. The company will open several more locations throughout the U.S. and Canada through franchise expansion in the next 5 years. For franchise information, please visit www.opportunities.flooring-franchise.com and to find your closest location go to floorcoveringsinternational.com.