Last August, two months after doctors amputated his left leg, Holliman received a pair of prosthetic legs from Hanger. He had begun therapy sessions with the company at the Collins State Veterans Home to learn how to properly walk.
That all came to halt on Dec. 23 when a representative from Hanger repossessed his prosthetic legs after learning the VA would not pay for them. It was a huge blow to Holliman’s hopes of being able to return to home in Hattiesburg, Miss., for the holidays.
“It’s like somebody walked up to you and gave you a punch in the gut,” Holliman said. “Why would you come and take a veteran’s legs?’
The set of prosthetic legs were returned to Holliman a few days later. However, Holliman said Hanger would no longer make the needed adjustments that allowed him to properly use the prosthetic legs until someone paid for them.
The VA told Holliman that the prosthetics legs were obtained as a private purchase, which precluded them from paying for them on his behalf. Instead, he said he was told to use Medicare to pay for them. He refused that option because he said using Medicare would have required him to pay a co-pay.
Krisita Burkey, the vice president of public relations and communications at Hanger, told Fox News in a statement that patient privacy laws prevented the company from talking about Holliman’s case specifically. However, she said, “Hanger does not take back prosthetic devices once a patient signs for the delivery.
“A signed verification of delivery is a necessary step in the delivery process due to regulations, but actual payment is not required upon delivery to the patient,” the statement continued. “Payment is typically received from the applicable payer, whether it is a private insurer, Medicare/Medicaid or the VA, at a later date.”
Walker told Fox News that Holliman had come to the VA’s prosthetics department in Jackson shortly after his left leg was amputated. Holliman inquired about the VA making him a pair of prosthetic legs, but Walker said the VA was unable to begin the process at the time.
“We cannot begin a prosthetic evaluation until the skin is completely healed because of the pressure and the things that are required to wear and use a prosthetic device,” he explained.
Walker, who was given permission by Holliman to speak about the case to Fox News, said the 69-year-old never followed up with the VA after that visit. Instead, he said Holliman went to a private clinic and then to Hanger to obtain prosthetic legs.
“We want veterans to use us,” Walker said. “If a veteran chooses to go outside of our system, we cannot, unfortunately, take on the responsibilities for private purchases and that’s the case.”
Holliman denied that he had gone to Hanger on his own to get prosthetic legs. He said he had no authority to make his own appointments and was following directives from medical personnel at the state-run veterans home where he’s resided for the last year.
After the VA’s decision to give him a new set of prosthetic legs, Holliman told Fox News he accepted an appointment for later this month. However, after this ordeal, he remains skeptical.
“I can’t walk on proposals. I need to see it [to] fruition,” Holliman said. “I’m trying to recoup my life. I can’t do it on my own. I need the help of the VA.”
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